How to fix Razer synapse not opening error in windows 10?

Razer Synapse software, not opening is a common error faced by a large number of Windows 10 users. Synapse software used for controlling Razer devices. But sometimes the software didn’t open even razer devices connected perfectly.

Don’t worry if your Razer Synapse stopped working, you can quickly fix it by following our suggestions.

Problem occurred by Razer synapse error

We surveyed some user from various forums and found the following error can happen when synapse stopped working :

  • It shows “syncing settings” notification but not open as a popup. 
  • You may experience “not founding . msi installer” error. 
  • The update will take longer time ( remain unfinished )
  • Need to setup whole new razer synapse account 
  • Can’t perform normal functionality
  • Run in the background but not opening
  • Stops working, mouse click not registering
  • Shows in task manager but not opening
  • Not working after updating windows version ( ex: Windows 7 to windows 10 )

How to fix Razer Synapse not working?

After surveying users and their complication, we find out some fix for you, and if you follow these solutions step by step, you could get rid of the malfunction :

  • Fix 1: Clean install Razer Synapse and Razer Device Drivers
  • Fix 2: Disable Razer Surround 
  • Fix 3: Install new Microsoft .NET Framework
  • Fix 4: Disable Windows defender firewall and 3rd party Antivirus software
  • Fix 5: Disable Razer Processes
  • Fix 6: Install Windows Updates

Fix 1: Clean install Razer Synapse and Razer Device Drivers

Razer Synapse sometimes stops working because of missing or corrupted Razer device drivers. In that case, we can reinstall both Synapse software and Razer device drivers to fix the malfunction.

[ Before Going to start the solution process Use a 3rd party tool to uninstall old files to ensure there are no leftover residual ]

Step 1: open device manager :

Press Windows key + R > type devmgmt.msc > press OK


Right-click on the startup button and select device manager. A window will open like the image below.

Step 2: Check Mice and other pointing devices, Keyboards and Human Interface Devices, Razer device categories.

Step 3: Right-click on razer devices and Uninstall them.

Step 4: Check “Delete the driver software for this device” 

Step 5: Click Uninstall

Step 6: Remove all connected Razer devices and do not connect within 3-5 minutes.

Step 7: Now after restarting windows, connect all Razer devices to your computer again. > this time, your computer system will automatically detect them and install the required drivers.

Step 8: Download the latest Razer Synapse software and install them with its setup wizard.

Now check if the error exists or not. If it exists, then try the next method. Don’t worry, it will be fixed.

Fix 2: Disable or uninstall Razer Surround

Razer surround used for increasing sound quality performance, but many users report that this feature clashes with Razer Synapse. So, we need to disable it or uninstall it to fix the synapse opening error.

Step 1: Press Windows + R, it will open Run dialog box > type “appwiz.cpl” in the box > press OK

Step 2: From the new window, you can see all the installed programs list.

Step 3: Select Razer Synapse and Razer Core from the list and uninstall them ( right-click on the program and select uninstall )

Step 4: Now, we have to ensure there is no leftover residue. So, Go to file location : C:\Program Files (x86)\Razer

Step 5: from top menu > click View tab > check “Hidden items

Step 6: Delete all files from this folder, you need to click yes if any popup warning shows up.

Step 7: Go to file location : C:\ProgramData\Razer

Step 8: Like before delete all files from this folder

Step 9: Restart your computer.

Step 10: Download Razer Synapse software from the official website:

Step 11: Install and log into your account.

Step 12: cancel any feature update pops up.

Step 13: After completing the installation and fetching data, there will be two notification on the top-left side : 

  1. Razer Surround
  2. Synapse Update

Step 14: [ read full step carefully ] Click on “Razer Surround” notification And immediately cancel it. Do not update, upgrade, or install Razer Surround software because sometimes it’s the main reason behind the complication.

Step 15: Now, you can update Razer Synapse software by clicking “Synapse Update” notification.

Step 16: Restart your computer and check if the opening error still exists or not.

Tips :

[ Try to run the software in compatibility mode and check if the error still occurs or not ]

[ Fix CS: GO error: Razer Synapse can block CS: Go launching, in that case, run Synapse software only after CS: GO launched completely using stream client ]

Fix 3: Install new Microsoft .NET Framework 

Razer Synapse 3 may not launch properly if Microsoft .NET Framework is not installed according to requirement. You can use the older version of .NET Framework, but they may not suit with current Razer Synapse 3.

Download the latest .net Framework from here:

Fix 4: Disable Windows defender firewall and 3rd party Antivirus software

Sometimes Razer Synapse activity freezes because of the Windows defender firewall and 3rd party antivirus tool. We can check if error fixes by disabling firewall and antivirus software for a few minutes.

You can easily disable antivirus software from the system tray icon by selecting the disable option. Follow below instruction to disable windows defender firewall :

Step 1: Press Windows Key + R > A Run dialog box will open

Step 2: type “firewall.cpl” in the box > press OK 

[ a window will open like below image ]

Step 3:  Click Turn Windows Defender Firewall on or off from the upper left menu [ new window will open like below image ]

Step 4: Select both Turns off Windows Defender Firewall > Click OK

Now check for error, and if the problem fixed by disabling firewall and antivirus, then you have to exclude razer synapse from windows firewall and antivirus.

Fix 5: Disable Razer Processes

Occasionally disabling the razer process before opening razor 3 software can be a perfect solution for this error. Follow the below method If razor 3 not working on Windows 10 :

Step 1: Right-click on the taskbar and select task manager. It will open the task manager window.

Step 2: Select the razer process one by one from the task list and Click End task for all of them

Step 3: Now close the task manager and lunch razer 3 with “Run as administration” mode.

Fix 6: Install Windows Updates

Windows 10 update not only creates an issue for razer synapse but also for many other software. So, it will be wise to have a full windows update before checking all other solutions. 

For checking if there are any pending update follow below instruction :

Step 1: search “Check for updates” on windows 10 search bar. Click “Check for updates” to see if there are any pending updates.

Step 2: Restart your computer after the Windows update.

Final thoughts on Razer synapse error

90% of users solve their razer synapse problem in windows 10 with fix 1, 2. But 10% need to follow some other methods. We hope your synapse problem is also solved with our solutions. If you ever fixed any Razer Synapse opening problem? Please share it with us.

5/5 - (54 votes)

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