The Microsoft Surface black screen error is a common Windows problem that occurs when the operating system fails to boot. When you power on your Surface Book 2, instead of the Windows logo, you see a black screen, much as with any BSOD problem.
You can’t get past the black screen no matter how many times you restart your laptop. And you can’t access anything on your Surface Book 2 because of this problem.
The fact that determining the true reason for the Surface Book black screen issue may take some time might be aggravating. Assume you needed to send your employer an essential email on the project’s development. When you try to start your laptop, however, you are met with a dark screen.
What Causes Microsoft Surface Black Screens and How to Fix Them?
When it comes to determining the exact source of the Microsoft Surface black screen problem, no one aspect is to blame. This is where it typically becomes tough, as I discussed briefly previously. You’ll never know what’s causing the problem unless you look into all of the probable causes. Here are some of the possible causes of the dark screen on the Surface Pro 3.
Intrusion by Malware
Your Surface Book laptop’s Windows OS can be corrupted by a serious virus-like Trojan. In technical terms, malware can contaminate the command line interface with null ending characters if it alters the shell entry of operating systems. As a result, the Surface Pro’s famed black screen of death appears.
Hardware component overheating
If any hardware component on your laptop overheats, it may cause your system to shut down unexpectedly, resulting in a BSOD. Processors, hard drives, and video cards are just a few of the common parts that experience overheating difficulties.
Update on Security
An out-of-date operating system might potentially cause a Microsoft black screen. Manufacturer updates assist to eliminate security flaws while also increasing the efficiency of your laptop.
Files from the Operating System are missing.
If we compress the application files in Windows OS unintentionally, we may obtain a missing file error. Some of these files are required for your laptop to boot up properly.
You won’t be able to use your regular computer functions unless you open it in safe mode due to Microsoft’s surface black screen. Start your laptop in safe mode by pressing the ‘F8’ key at 1-second intervals to access the Windows Recovery Environment (WinRE). Select ‘Safe mode with networking’ when it opens.
You may also use an external display if you can’t access WinRE on your laptop. Use HDMI cables to connect your laptop and external display, then follow the steps outlined above.
Remove all accessories from the system.
External devices attached to your Microsoft Surface Pro 4 might frequently prevent your Windows operating system from booting. It’s a situation in which your laptop’s external hard disk freezes. You may choose to unplug all external devices from your Surface Pro 3 in this situation.
Similarly, you may try detaching all of your laptop’s external peripherals, such as the mouse, keyboard, storage device, and so on. After you’ve removed all of them, reboot your laptop to check whether the Surface Book 2 troubles remain.
Charge your Surface tablet or phone
The remedy to the blank screen on Microsoft Surface is simpler than you would believe. If you use a gadget for an extended period of time without plugging it in, your laptop’s battery may be depleted.
In this case, you must first connect the charging wire. Now press and hold the power button to see whether your laptop turns on. If that’s the case, the Surface Pro’s black screen of death was triggered by it.
Furthermore, if a Microsoft Surface laptop is linked to a power supply, it may be turned on. You don’t have to wait till your smartphone is completely charged to use it.
Make sure the cable is charged.
If the preceding procedure fails to cure the Surface Book black screen problem, something else might be to blame. A broken charging cable may also have an impact on how your laptop charges.
But how can you know whether the Surface Pro charging cable is in good working order? The end of Microsoft Surface cords has a little LED light that lets you know if the cable is broken. While you’re working, the LEDs should be lighted at all times. Whether it isn’t functioning, try the following approaches to see if it is.
- Method 1: Disconnect the charging wire from your Surface Pro device and attach it to a power source. Connect the charging wire to the Surface Pro. If your laptop turns on, your charging cord is working properly.
- Method 2: Attach the charging cord to our laptop, but detach it from the power supply. Connect the charging cord to the power supply. If your laptop turns on, your charging cord is working properly.
- Method 3: Attach the charging cord to the power source and your Surface Pro laptop. Gently twist and turn the charging wire from various spots on the cable to see whether the LED light turns on. If it flickers throughout the charging process, it signifies the charging cable is broken and has to be replaced.
Boost your performance using Hot Keys
One of the nicest advantages of the Surface Pro 3/4 or Surface Book 2 is that it has many power-up shortcuts. If you’re using a Surface Touch Cover, Type Cover, or other keyboards to control your laptop, you may start it up by pressing the ‘Windows,’ ‘Shift,’ ‘Ctrl,’ and ‘B’ keys at the same time.
Now, if you’re using it as a tablet, hit the ‘Volume Up’ and ‘Volume Down’ buttons three times in succession to switch it on. If it doesn’t fix the black screen on your Surface Book, continue on to the next option.
